Shipping and Handling
Orders sent to destinations within the 48 contiguous United States will be shipped via FedEx. Service and insurance options will be determined on the submission form. Customers will have a choice of air service only due to the value of the contents, ranging from 2nd day air to overnight delivery. We do not ship for weekend delivery, so if you've chosen our overnight shipping option and your order ships on Friday, you will receive delivery on Monday. Your shipping charges will be a calculation of the weight of the products you submit, the insurance amount specified and the destination in which they are being sent. ScottyCameron.com requires a street address for all shipments; FedEx will not ship to a Post Office Box.
Once your package leaves the Scotty Cameron Studio a tracking number will be provided allowing you to follow the progress of your shipment. See FedEx.com for further assistance.
For International Shipping:
We do not currently accept any International orders for Scotty Cameron Services.
Proper Packaging
Please package your putter carefully and insure it for an appropriate amount. Use a stable box that will resist bending. Please do not ship your putter to the Custom Shop with a headcover. You can wrap the putter head with paper if you like. Enclose one copy of the submission receipt with your putter(s) and use the second to address the package and as a record for yourself. Write the order number boldly on the outside of the package and secure the address label extremely well (most shipment losses are due to torn labels). Please use a carrier that offers "tracking" capabilities, such as Federal Express, UPS or DHL.
Insurance
All of our outbound packages are insured by FedEx for the dollar amount you specify on the submission form. The following is a breakdown of the additional fee to expect for insuring your putter:
$.00-$100 = $.00
$100.01-$500 = $2.50 minimum
$500.01- $3000 = $.50 per $100 of value
If you wish to insure your putter for more than $3000 please make arrangements with an alternate insurer for full coverage. FedEx will not be held responsible for shipments or claims exceeding $3000 in declared value.
Methods of Payment
All putter submissions will require a credit card. Please have your credit card ready. We accept Visa, MasterCard or American Express. Please note, when placing your order online, we are charging you credit card at the time of order. If we do not receive your putter within 30 days of submission and cannot contact you we will issue a refund. Refunds will be credited to the credit card that was used at the time of the initial order.
Sales Tax
Applicable sales tax will be charged automatically to orders shipped to: AR, AZ, CA, CO, CT, DC, FL, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, NC, ND, NE, NJ, NY, OH, OK, RI, SC, SD, TN, TX, UT, VA, WA, WI, WV, AND WY.
Contact Information
If you have any questions or comments about Scotty Cameron by Titleist Putters, please e-mail us at customshop@acushnetgolf.com. If you have a more immediate concern the Authentication Department can be reached at (760) 591-9720.
